Found 114 stories for term "Customer Journey Platform"

The Power of Journey Mapping to Help Create the Perfect Customer Experience


What Pinball Taught Me About Mapping Customer Journeys & Building Perfect Digital Experiences

How to Scale Customer Relationships the Human Way
An Investment in Customer Service is an Investment in the Future of Your Business
Veracity Networks and Cisco: A Winning Partnership for Industry-Leading Communication Services
Transform Your eCommerce Before You Need to: How WebContinental Competes in a Rapidly-Growing Market
Visibility, Insights, and Outcomes: The Secret Sauce to Sustainable Growth
Bridging the Digital Divide and Providing Insurance to South Africa's Rural Areas
3 Tips to Increase Efficiency in Your Call Center
Creating Seamless CX to Compete in the UK’s Challenging Telecommunications Market
From Transactional to Personalized Marketing: Everlane Transformed Their CX Strategy to Delight Shoppers
Scale Your SaaS ROI with Customer-Powered Efficiency
Your Customer Success Department Learns from Your Customers, But Why Are They the Only Ones?
Eliminate Communication Silos with Automation, Insights, and Omnichannel Support
Ushering in a New Era of Customer Engagement with an Omnichannel Approach
Want to Create Better Customers Stories Than the Competition? Start with Relationship Building
Read the Playbook on How to Upgrade Your Company to Quadient Inspire—and Stay Up to Date
Changing Business Outcomes—and Stereotypes—with Modern CCM
Helping Our Customers Enhance Their Careers with Continuous Learning
The Value of (Digital) Money: Growing a Cryptocurrency Brand with AdRoll
Creating the Building Blocks for Exceptional Customer Service
Stay Ahead of the Marketing Curve with Dynamic Communications
Print Marketing Isn’t Going Away! It Just Looks a Little Different
How an Ecommerce Activewear Brand is Growing with AdRoll’s Shopify Integration
Incredible Personalization Starts with Incredible Customization at Feastables
Creating Seamless Customer Experiences with None of the Hassles
Topo Designs Scales Marketing Mountains with AdRoll
Empowering Hybrid Sales and a Culture of Accountability in a Global Workforce
Turning a Cost Center into a Profit Center while Achieving Explosive Growth
Taking Control of CCM to Build a Long-Term Marketing Strategy
The Power of Insight: Optimizing Website Conversions with Continuous Machine Learning
Elevating the Human Experience Through Predictive AI
LegalShield’s Three Lessons for Propelling CX Forward
How I Found the Right Community Platform for Kenna Security
Bring Clarity and Visibility to Your Customer Service Strategy with a Scalable CRM
Levelling Up: Building the Future of Social Gaming and Esports with Cisilion
From Transactional References to True Advocacy: How VMware Engages Our Customers
Gaining Flexibility, Agility, and Value with the HPE GreenLake Edge-to-Cloud Platform
Integrating Talkdesk and Salesforce for Smarter Call Routing—and Happier Customers
Digging Deep Into Our E-Commerce Data to Generate a 8.4x ROAS
Pushing Boundaries and Increasing Awareness with AdRoll
Finding a Single Source of Truth and Empowering 400 Self-Service BI Developers at Beeline
No Company Is an Island: Transforming the Omnichannel Customer Experience
A Strong Partnership for Cloud Contact Centre and Beyond
How a Company with Character Centralized CX
Leveraging Automation to Reimagine the Service Desk and Provide a Premier Customer Experience
A New Dawn: How UniCredit Ramped Up Remote Work in Less Than Three Days
A Force to Be Reckoned with: How Force Therapeutics Uses Engagement to Improve Patient Care
How To Build Webinars That Drive Attendance And Make Money: Insights From A Unicorn
The Secret to Staying Relevant in an Evolving Industry? Focus on the Customer
3 Quick Tips to Help You Invest in the Perfect Property Management Software
Visual Transformation and Data Transition: How We Empower Our Sales Reps Using Mobile Analytics at Novartis
Navigating the Self-Service Analytics Journey at Swedbank
Is a Cisco BroadCloud Platform Worth the Investment? For Halldis, the Answer Is Yes
The Analytics Adventure: Data Science Makes Aviation Safer, Greener, and More Efficient
How We Transitioned Our IT to CI/CD for Greater Agility and Faster Testing
How Digitization Can Enable the Human Side of Mortgage Lending
Making It Personal: How to Build Valuable Discussions in Your Community Program
More Conversions, Higher Average Sales, and 10 Million Impressions a Month: Tracking the Impact of Every Marketing Dollar with AdRoll Advanced Tracking
Building a Better Guest Experience with Operational Excellence Behind the Scenes
Transition and Transformation: How Getting Nutanix Certified Enhanced My Career in IT
Smart Storage and Backup Enable Belgian SMBs to Work Worry-Free
Creating an SDN-Managed Service Platform for Next-Generation Broadcasting
Transforming the Approach to IT with a Cloud-First Strategy
You're Never Too Big to Think Like a Startup: Disrupting the Market with Cisco
Accelerating Deployments and Building a Culture of “Yes” with Jenkins X and CloudBees
Goodbye Busy Signals: Transforming Customer Service Support to Tackle Transit’s Worst Days
Putting Power in the Hands of the People with an Emergency Information App
Healthcare Software Provider Phreesia Unleashes the Potential of Its Support Team
Building Strong Financial Processes and Data Analysis for Deep Business Insights
How Qlik Helps Us Better Capture Your Science Fiction Imagination
How Change Data Capture Cuts Costs and Modernises Applications in a Competitive Market
Speeding Release Cycles and Overcoming Regulatory Hurdles with CloudBees CI
When You Empower Your Team, Innovation Is No Longer a Question of "If," but "When"
Building Momentum on Multi-Touch Marketing: Maximizing Brand Awareness
CAMS: A Central Asset Management System with a Data-Driven Flare
Doing More with Less: Kicking Downtime to the Curb with Nutanix
How AdRoll Helped a Family Business Achieve 7X Return on Ad Spend
The Devil’s in the Details: Using Data Insights to Discover Supply Chain Improvements
Upending the LATAM Market By Delivering Scalable Cloud Services at Great Value
Creating a Better World Through Collaboration, Innovation, and Connectivity at Expo 2020 Dubai
Transforming an Information Focused Company into a Healthcare Analytics Powerhouse
Automate Your Network to Build Resilience and Optimise Capacity
A Faster, More Seamless Mortgage Approval Process with Finicity Digital Verification
Fostering Customer Autonomy and Company Talent Through Anytime, Anywhere Learning
Training the Next Generation of BI Specialists
How I’m Bringing Acupuncture into Patients' Homes & the Mainstream
Paving the Way for 5G and Country-Wide Broadband Connectivity in France with Enghouse Networks
A Global Consolidation and Reorganization Based on Competence Instead of Location
Luxury Starts Behind the Scenes: 90% Fewer Cancellations and 42% More Sales at Eden Roc Cap Cana
How Qlik Sense Helped Both Our Company and Customers Get Closer to Data and Gain Deeper Insights
How Riedel Networks Adds Greater Value to its MPLS Portfolio with SD-WAN
My Hyperconvergence Journey Had Its Bumps: Here’s What You Can Learn From It
How to Scale Your Business with Hyperflex and Long-Term Partners
Getting To “Yes”: Updating Infrastructure for Ease of Use
Solving Common Data Hurdles and Finding a Single Source of Truth with Qlik
From Guided Analytics to Cloud-Based SaaS Self-Serve Analytics: How Precima Is Helping Businesses Chart the Future of the Retail Landscape
A Partnership for the Ages: Creating Modern Digital Banking Experiences for the Digital Era at BBVA
Building an Enterprise-Grade Analytic Solution for Mid-Market Companies
Transforming IT into a Profit Centre by Leading with People Instead of Technology
How Parker Achieved Digital Transformation Through an EHR Integration
The First Step to SASE: PAG Italy’s Journey Toward a Complete Cloud Security Solution
Leveraging an Enterprise Agreement to Maximise Growth—Even During a Pandemic
A User-Friendly Data Experience Drives Accountability at Intuit, Thanks to Embedded Analytics
Reinforcing Our Culture of Safety: How AstraZeneca Launched Mass Communications as a Force Multiplier
Marketo Helps Obero Increase Qualified Leads by 13% & Cut Time on Delivering Marketing Campaigns by Two-Thirds
Making Time for Better Business Decisions: Getting Accurate Data Faster with Cloud-Based Accounting
How Cisco DNA Is Helping CFL to Build the Future of Public Transport in Luxembourg
The Show Must Go On: The Role of Webex in the New Digital Reality
Feeding the Future: Abdon Food’s Pursuit of Digitally-Advanced Food Production
Transformation and Automation: Building a DevOps Culture at Vail Systems
From “Just in Time” to “Just in Case”: Why Analytics Is Key to a Holistic View of the Supply Chain
Going Beyond the Cloud: Building Virtual Infrastructure at the Edge with HCI
More Visibility, Less Complexity: A Network Security Overhaul with Cisco Secure